Effective Date: December 15, 2022. Prior versions of these terms are available:
Consent to Processing in the United States
Collection of Information
Use of Information
Sharing of Information
Minors' and Children's Privacy
Your Choices and Rights
Changes to this Policy
YOU ACKNOWLEDGE THAT THE LAWS OF THE UNITED STATES TREAT YOUR INFORMATION IN A MANNER THAT MAY BE SUBSTANTIALLY DIFFERENT FROM, AND LESS PROTECTIVE THAN, THE TREATMENT REQUIRED UNDER THE LAWS OF OTHER COUNTRIES AND JURISDICTIONS. IF YOU DO NOT WANT YOUR INFORMATION TRANSFERRED TO THE UNITED STATES, YOU SHOULD NOT SHARE YOUR INFORMATION WITH US, OR MAKE USE OF THESE WEBSITES.
TO THE EXTENT ALLOWED BY THE LAW OF THE COUNTRY IN WHICH YOU ARE LOCATED, YOU EXPRESSLY WAIVE ANY RIGHT YOU MAY HAVE TO REQUIRE US TO TREAT YOUR INFORMATION IN ACCORDANCE WITH THE LAWS OF ANY COUNTRY OR JURISDICTION OTHER THAN THE UNITED STATES. HOWEVER, THE FOREGOING WAIVER MAY NOT BE LEGALLY BINDING IN SOME COUNTRIES, SUCH AS THE MEMBER STATES OF THE EUROPEAN UNION. TO THE EXTENT IT IS NOT LEGALLY BINDING IN THE COUNTRY IN WHICH YOU ARE LOCATED, THIS FOREGOING WAIVER DOES NOT APPLY TO YOU.
CSS and/or its Service Providers, Contractors, and Third Parties (defined below), may collect Personal Information you provide directly to CSS and/or its Service Providers via the Service. "Personal Information" includes information that can identify, relate to, describe, be associated with, or be reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. For the purpose of this policy, we may use Personal Information and information synonymously.
CSS collects information when you use or register for the Service, subscribe to notifications, post on the Service, provide reviews and testimonials, participate in promotional activities, or communicate or transact with CSS through the Service. In addition, when you interact with Third-Party Services (defined below), you may be able to provide information to those third parties.
We collect the following categories of information:
Identifiers: CSS may ask you to provide contact information such as name, email address, phone number, date of birth when you create an account on Crackle or Pivotshare, provide a testimonial, sign up for newsletters, the Crackle Rewards Program (available in the U.S. only), participate in surveys; contact customer service or communicate with us by other means. Certain content such as rewards, some features, and functionality can only be accessed with an account.
Sensitive Personal Information: At your option, CSS may collect sensitive personal information such as gender when you create an account. In addition, it is necessary that CSS collects your account log-in information and password to verify your account and maintain the account. This data is not used to personalize content or advertisements.
The information CSS receives via the Service may be combined with information CSS receives from Third Parties and sources outside of the Service. CSS may collect information from other commercially available sources, such as data aggregators and public databases, or our business partners, which may include your interests, purchasing behavior and your activities online, such as websites visited and advertisements viewed, if you connect your social networking account with your account. This aggregated data is non-identifiable about how you use our services. CSS may also obtain information about you from other sources, including companies’ affiliates. CSS is not responsible or liable for the accuracy of the information provided by third parties or for third party policies or practices.
Internet or other electronic network activity information: CSS, its Service Providers, and/or Third-Party Services may also automatically collect certain information about you when you access or use the Service ("Usage Information"). Usage Information may include IP address, device identifier, browser type, operating system, information about your use of the Service, and data regarding network connected hardware (e.g., computer or mobile device), advertising IDs, cookies, and other technologies to keep track of your interactions with the Service, and to serve you with ads on third-party services, to offer you a more personalized and relevant experience. We may collect geolocation data in the form of an IP address to know the region from where you are accessing our Services. CSS does not collect precise geolocation data. You may see us refer to "Log Data." Log Information is data about your use of the Service, such as IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamps, and related data, and may be stored in log files. We may link your Log Data with your account information or with information collected from third parties.
Information Collected by Cookies and Other Tracking Technologies: Cookies, web beacons (also known as "tracking pixels"), embedded scripts, location-identifying technologies, fingerprinting, device recognition technologies, in-app tracking methods and other tracking technologies now and hereafter developed ("Tracking Technologies") may be used to collect information about interactions with the Service or e-mails, including information about your browsing and purchasing behavior.
A cookie is a small text file that is stored on a user’s device, which may be session ID cookies or tracking cookies. Session cookies make it easier for you to navigate the Service and expire when you close your browser.
Web Beacons ("Tracking Pixels")
Web beacons are small graphic images, also known as "internet tags" or "clear gifs," embedded in web pages and e-mail messages. Web beacons may be used, without limitation, to count the number of visitors to the Service, to monitor how users navigate the Service, and to count content views.
An embedded script is programming code designed to collect information about your interactions with the Service. It is temporarily downloaded onto your computer from CSS’s web server, or from a third party with which CSS works and is active only while you are connected to the Service and deleted or deactivated thereafter.
GPS (global positioning systems) software, geo-filtering and other location- aware technologies locate (sometimes precisely) you for purposes such as verifying your location and delivering or restricting content based on your location.
Collection and analysis of information from your device, such as, without limitation, your operating system, plug-ins, system fonts, and other data, for purposes of identification and/or tracking.
Device Recognition Technologies
Technologies, including application of statistical probability to data sets, as well as linking a common unique identifier to different device use (e.g., Facebook ID), which attempt to recognize or make assumptions about users and devices (e.g., that a user of multiple devices is the same user or household).
In-App Tracking Methods
There are a variety of Tracking Technologies that may be included in mobile applications, and these are not browser-based like cookies and cannot be controlled by browser settings. Some use device identifiers, or other identifiers such as "Ad IDs" to associate app user activity to a particular app and to track user activity across apps and/or devices.
Some information about your use of the Service and certain Third-Party Services may be collected using Tracking Technologies across time and services and used by CSS and third parties for purposes such as to associate different devices you use and deliver relevant ads and/or other content to you on the Service and certain Third-Party Services. See Section 10 regarding certain choices regarding these activities.
CSS is giving you notice of the Tracking Technologies and your choices regarding them explained in Section 10 so that your consent to encountering them is meaningfully informed.
CSS uses Personal Information to provide services, to enhance our services, to personalize our services and marketing efforts, to set up accounts, to administer rewards programs. For example, we may use Personal Information to:
Allow you to participate in the features we offer on the Service;
Facilitate, manage, personalize, and improve your online experience;
Transact with you, provide services or information you request, respond to your comments, questions and requests, serve you content and/or advertising, and send you notices;
Analyze and understand our audience;
Allow you to share your reviews and testimonials;
Communicate with you about our service, new offerings, promotions, surveys, and rewards;
For CSS and partners’ marketing purposes;
Improve the Service and for any other internal business purposes;
Tailor our content, advertisements, and offers;
Fulfill other purposes disclosed at the time you provide Personal Information or otherwise where we are legally permitted purpose or are required to do so;
Determine your location and manage digital content rights (e.g., territory restrictions); and
Prevent and address fraud, protect our systems, breach of policies or terms, and threats or harm.
With our service providers to deliver and improve CSS’s services;
with outside companies that support customizing the advertising and marketing content you see. These marketing service providers allow us to to better market products and services to you;
for our own marketing and other purposes;
for web analytic purposes such as Google Analytics: we use Google Analytics, a service provided by Google, Inc. ("Google"), to gather information about how users engage with the sites and the services. For more information about Google Analytics, please visit https://policies.google.com/technologies/partner-sites. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to https://tools.google.com/dlpage/gaoptout
to display your posts or send your messages;
in connection with your use of third-party services;
To CSS’s agents, vendors, consultants, processors and other service providers (collectively "Service Providers") who may receive, or be given access to your information, including, without limitation, Personal Information, non-Personal Information, and Usage Information in connection with their work on CSS’s behalf, provided however, CSS does not authorize its Service Providers to use CSS-Collected PI provided by CSS to the Service Providers to send you direct marketing messages other than related to Crackle Plus Companies absent your consent.
To comply with the law, law enforcement or other legal process, and in response to a government request;
CSS may share your CSS-Collected PI (as well as your other Personal Information and your non-Personal Information), in connection with or during negotiations of any proposed or actual merger, purchase, sale, joint venture, or any other type of acquisition or business combination of all or any portion of CSS assets or transfer of all or a portion of CSS’s business to another company ("Corporate Transactions").
Additionally, the Service may offer you the option to send a communication to a friend. If so, CSS relies on you to only send to people that have given you permission to do so. The friend’s Personal Information you provide (e.g., name, e-mail address) will be used to facilitate the communication, but not used by CSS for any other marketing purpose unless CSS obtains consent from that person. Your contact information and message may be included in the communication.
The Service may include hyperlinks to, or include on or in connection with, the Service (e.g., apps and plug-ins), websites, locations, platforms, applications or services operated by third parties ("Third-Party Service(s)". These Third-Party Services may use their own cookies, web beacons, and other Tracking Technology to independently collect information about you and may solicit Personal Information from you.
Certain functionalities on the Service permit interactions that you initiate between the Service and certain Third-Party Services, such as third-party social networks ("Social Features"). Examples of Social Features include enabling you to send content such as contacts and photos between the Service and a Third-Party Service; "liking" or "sharing" CSS’s content; logging in to the Service using your Third-Party Service account (e.g., using Facebook Connect to sign-in to the Service); and to otherwise connect the Service to a Third-Party Service (e.g., to pull or push information to or from the Service). If you use Social Features, and potentially other Third-Party Services, information you post or provide access to may be publicly displayed on the Service or by the Third-Party Service that you use. Similarly, if you post information on a Third-Party Service that references the Service (e.g., by using a hashtag associated with us in a tweet or status update), your post may be used on or in connection with the Service or otherwise by our Companies. Also, both CSS and the third party may have access to certain information about you and your use of the Service and any Third-Party Service.
CSS may engage and work with Service Providers and other third parties to serve advertisements on the Service and/or on Third-Party Services. Some of these ads may be tailored to your interest based on your browsing of the Service and elsewhere on the internet, sometimes referred to as "interest-based advertising" and "online behavioral advertising" ("Interest-based Advertising"), which may include sending you an ad on a Third-Party Service after you have left the Service (i.e., "retargeting").
CSS takes reasonable measures to protect CSS-Collected PI (excluding UGC) from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.
Nevertheless, transmission via the internet and online digital storage are not completely secure and CSS cannot guarantee the security of your information collected through the Service.
CSS offers to its users a range of sites and applications, some of which are intended for users and their families. CSS does not permit the registration of, nor does CSS knowingly collect, use, or disclose PII from anyone under 13 years of age (as defined by the U.S. Children’s Privacy Protection Act ("COPPA") ("Children’s Personal Information").
Our channel, Popcornflix Kids, may automatically collect information such as IP address and watch time of shows if a child is watching from their own device to support internal operations such as to conduct research and analysis to address the performance of the platform, provide contextual advertising, and to provide access to content. In any instance that we collect personal information from a child, we will retain that information only so long as reasonably necessary to fulfill the activity request or allow the child to continue to participate in the activity and ensure the security of our users and our services, or as required by law. We do not share this information with third parties. We may share information with our service providers if necessary, for them to perform a business, professional, or technology support function for us.
We may disclose personal information if permitted or required by law, for example, in response to a court order or a subpoena. To the extent permitted by applicable law, we also may disclose personal information collected from children (i) in response to a law enforcement or public agency’s (including schools or children services) request; (ii) if we believe disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety or protect the safety of a child using our sites or applications; (iii) to protect the security or integrity of our sites, applications, and other technology, as well as the technology of our service providers; or (iv) enable us to take precautions against liability.
We do not "sell" personal information of known minors under 16 years of age.
If you are using any of our other sites and you are under the age of 13, you are not permitted to use these Services. If you are aware of anyone under the age of 13 using our other Sites, please notify us. Upon confirmation, we will terminate any account that a user may have, and we will eliminate any personal information we may have obtained from that user immediately.
If you are a parent or guardian and believe CSS has collected Children’s Personal Information in a manner not permitted by COPPA, please contact CSS and CSS will remove such data to the extent required by COPPA.
If your region provides the right to do so, you can request for example, access, correction, and deletion of information we hold about you. If you are an account holder, you may request a copy of your information. If you have an account, you are able to update information in the "Settings" tab. If you have an account with us, CSS provides web pages and other mechanisms allowing you to delete, correct, or update some of the CSS-Collected PI, and potentially certain other information about you (e.g., profile and account information) within account settings.
To submit other individual right’s requests that apply in your region, please fill out this form.
You may also unsubscribe from Crackle emails by clicking UNSUBSCRIBE or following the instructions on the bottom of the email. Please note that if you opt-out of receiving promotional emails from us, we may continue to contact you via email with service-related communications.
If you are an EU or UK resident, you have a number of rights when it comes to your personal information. Further information and advice about your rights can be obtained from the data protection regulator in your country of residence within the EU or the UK.
You can exercise any of these rights by filling out this form or by contacting us through our email or mailing address in the "Contact CSS" section below.
The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.
The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete.
The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
The right to restrict processing. You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
The right to data portability. You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. This is not a general right however and there are exceptions.
The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails from us notifying you about other services we provide which we think may be of interest to you or being contacted with varying potential opportunities). You may change your preferences regarding email or newsletters as described above.
The right to lodge a complaint. You have a right to lodge a complaint with your local Data Protection Supervisory Authority or with the UK Information Commissioner’s Office: https://ico.org.uk/for-the-public.
The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e., we rely on consent as a legal basis for processing your personal information), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal information at any time.
You can control the use of your data for interest-based advertising from CSS by visiting this form.
Regular cookies may generally be disabled or removed by tools available as part of most commercial browsers, and in some instances blocked in the future by selecting certain settings. Browsers offer different functionalities and options so you may need to set them separately. Also, tools from commercial browsers may not be effective with regard to Flash cookies (also known as locally shared objects), HTML5 cookies, or other Tracking Technologies. For information on disabling Flash cookies, go to Adobe’s website http://helpx.adobe.com/flash- player/kb/disable-third-party-local-shared.html. Please be aware that if you disable or remove these technologies, some parts of the Service may not work and that when you revisit the Service your ability to limit browser-based Tracking Technologies is subject to your browser settings and limitations.
App-related Tracking Technologies in connection with non-browser usage (e.g., most functionality of a mobile app) can only be disabled by uninstalling the app. To uninstall an app, follow the instructions from your operating system or device manufacturer.
Your browser settings may allow you to automatically transmit a "Do Not Track" signal to online services you visit. Note, however, there is no consensus among industry participants as to what "Do Not Track" means in this context. Like many online services, CSS currently does not alter CSS’s practices when CSS receives a "Do Not Track" signal from a visitor’s browser. To find out more about "Do Not Track," you can visit https://allaboutdnt.com/ but CSS is not responsible for the completeness or accuracy of this third party information. Some third parties, however, may offer you choices regarding their Tracking Technologies. CSS is not responsible for the completeness or accuracy of third-party choice notices or choice mechanisms. For specific information on some of the choice options offered by third party analytics and advertising providers, see the next section.
You may choose whether to receive some Interest-based Advertising by submitting opt- outs. Some of the advertisers and Service Providers that perform advertising-related services for us, and our partners may participate in the Digital Advertising Alliance’s("DAA") Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding Interest-based Advertising, visit http://www.aboutads.info/choices/ and http://www.aboutads.info/appchoices for information on the DAA’s opt-out program for mobile apps. Some of these companies may also be members of the Network Advertising Initiative ("NAI"). To learn more about the NAI and your opt-out options for their members, see http://www.networkadvertising.org/choices/. Please be aware that, even if you are able to opt out of certain kinds of Interest-based Advertising, you may continue to receive other types of ads. Opting out only means that those selected members should no longer deliver certain Interest-based Advertising to you but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). Also, if your browsers are configured to reject cookies when you visit these opt-out webpages, or you subsequently erase your cookies, use of a different device or web browsers or use a non- browser-based method of access (e.g., mobile app), your NAI /DAA browser-based opt-out may not, or may no longer, be effective.
CSS supports the ad industry’s 2009 Self- regulatory Principles for Online Behavioral Advertising (https://www.iab.net/media/file/ven-principles-07-01-09.pdf). CSS is not responsible for effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs.
You may use an Opt-Out Preference Signal such as the Global Privacy Control to opt out of the sale/sharing of your personal information.
If you do not have an account, or are not logged into your account, your request to opt-out will be linked to your browser identifier only and not linked to your account. You may also opt out by using this form.
You may also opt-out of targeted advertising on specific devices using the instructions below:
Amazon Fire TV: Navigate to 'Settings' > 'Preferences' > 'Privacy' and disable "Interest Based Ads" and select "Reset Advertising ID"
AppleTV: Navigate to 'Settings' > 'General' > 'Privacy' > 'Advertising' and enable "Limit Ad Tracking" and select "Reset advertising Identifier"
Roku: Navigate to 'Settings' > 'Privacy' > 'Advertising' and enable "Limit Ad Tracking" and select "Reset Advertising Identifier..."
Xbox One / HTML 5: Navigate to 'Settings' > 'Account > 'Privacy & Online Safety' > 'App privacy' > 'General' and check to ensure that "Enable Advertising Identifier" is disabled.
Xbox 360: Navigate to 'System' > 'Settings' > 'Account' > 'Privacy and Online Safety' > 'App Privacy' > 'General' > deselect "Enable Advertising ID"
Samsung TV: Navigate to 'Settings' > 'Support' > 'Terms & Policy' > "Internet Based Advertising" > and deselect "Enable to make the content and advertising on Smart TV more interactive."
Vizio TV: Navigate to 'HDTV Settings app' > 'System' > 'Reset & Admin' > Highlight 'Viewing Data' > Press right arrow to change the setting to "Off"
With respect to CSS’ mobile apps ("apps"), you can stop all collection of data generated by use of the app by uninstalling the app. Also, you may be able to exercise specific privacy choices, such as enabling or disabling certain location-based services, by adjusting the permissions in your mobile device. For example:
Android Phone/Tablet: Navigate to 'Settings' > 'Privacy' > 'Ads' and enable "Opt out of Ads Personalization" and select "Reset Advertising ID"
Apple Phone/Tablet: Navigate to 'Settings' > 'Privacy' > 'Advertising' and enable "Limit Ad Tracking" and select "Reset Advertising Identifier..."
You can opt out of receiving certain promotional communications (emails or text messaging) from CSS at any time by (i) for promotional emails, following the instructions provided in emails to click on the unsubscribe link, or if available by changing your communication preferences by logging onto your account; and (ii) for text messages, following the instructions provided in text messages from CSS to text the word, affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, CSS may, subject to applicable law, continue to send you non- promotional communications, such as those about your account, transactions, servicing, or CSS’s ongoing business relations.
To submit individual right’s requests that apply in your region, please click here here.
CSS only knowingly shares personal information (as defined by California’s "Shine the Light" law), with non-affiliated third parties (i.e., parties other than our affiliated Crackle Plus Companies) for their own direct marketing purposes if you specifically opt-in or are offered the opportunity to opt- out and elect not to opt-out, to such sharing at the time you provide personal information or choose to participate in a feature on the Service. If you do not opt-in or if you opt-out at that time, CSS will not knowingly share the personal information that was collected in connection therewith with such identified non-affiliated third party(ies) for its/their own direct marketing purposes but may continue to seek your consent to sharing with the same or other non-affiliated third parties for their own direct marketing purposes from time-to-time. Each consent notice and opportunity will be treated separately so it is possible that you may consent to some sharing but not to others.
In addition, California residents may request information about CSS’ compliance with the Shine the Light law and the CSS Companies with which CSS may have shared personal information for their direct marketing purposes by contacting CSS here or by sending a letter to Crackle Plus, LLC at PO Box 700, Cos Cob, CT 06807 (Attention: Privacy Program, Information Security). Requests must include "California Privacy Rights Request" in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that CSS is only required to respond to one request per customer each year, and CSS is not required to respond to requests made by means other than through the provided e-mail address or mail address.
The California Consumer Privacy Act ("CCPA"), the California Privacy Rights Act of 2020 ("CPRA"), and any implementing regulations provide California residents specific rights regarding personal information. CSS is providing this notice at or before the point of collection to explain whether we sell or share personal information, how long we retain data, and how we may use "sensitive personal information."
|Categories and Specific Pieces of Personal Information||Sources of Personal Information||Business or Commercial Purpose for Collection||Service Providers With Whom We Share Personal Information that is not considered a Sale under CCPA||Potential Partners With Whom We Share or Sell Personal Information under CPRA|
|Identifiers such as first and last name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, phone number, or other similar identifiers||You, your device, Analytics, apps, consent forms, customer service, job applications, lists that were rented or bought, research, sales, third party advertisements, vendor and partner registration, website||Provide our services, manage customer requests, provide support, operate rewards program, collect feedback, send email communications, analytics, optimize contextual marketing experiences||Service providers, consultants, marketing agencies, marketing service providers, marketing software providers, help desk software providers, subsidiaries and/or affiliates||Advertising technology companies, advertising partners, and analytics providers|
|Characteristics of protected classifications under California or Federal Law, such as age and gender||You (if you provide when you apply for a job or register for an account)||Ensure compliance with legal obligations||Affiliates||N/A|
|Commercial information, streaming history, device manufacturer, or carrier||Analytics, apps, consent forms, customer service, eCommerce or orders, events, third party advertisements, sales, website||Provide and improve our services, provide support, collect feedback, analytics, optimize marketing experiences||Service providers, consultants, marketing agencies, marketing service providers, marketing software providers, help desk software providers, subsidiaries and/or affiliates||Advertising technology companies, advertising partners, and analytics providers|
|Internet or other electronic network activity information, including, but not limited to, browsing history, search history and information regarding a consumer’s interaction with an internet website,application or advertisement||Analytics, apps, consent forms, customer service, eCommerce or orders, events, job applications, lists that were rented or bought,research,sales, third party advertisements, vendor and partner registration, website||Personalization of your experience; provide and improve the Services; provide advertisements, Conduct a sale, manage customer service requests, provide support, collect feedback, event registration and management, send email communications, analytics, optimize marketing experiences||Service providers, consultants, marketing agencies, marketing service providers, marketing software providers, help desk software providers, subsidiaries and/or affiliates||Advertising technology companies, advertising partners, and analytics providers|
|Geolocation data: Our online services don’t collect precise geolocation data from GPS sensors. However, we do collect IP addresses from which we can determine your general location (such as your city, state/province, and postal code)||Your browser, computer, or device||Provide and improve the Services; prevent fraud and ensure the security of our services; provide contextual advertisements||Advertising technology companies, advertising partners, and analytics providers|
|Audio, electronic, visual, thermal, olfactory or similar information: We may collect photos, audio and/or video of you in certain circumstances. For example if you contact customer service, we may record the call (voice recording).||You||Customer Service||Service providers, consultants, help desk software providers, subsidiaries and/or affiliates||N/A|
|Inferences: We have a content recommendations system that strives to predict what you’ll be in the mood to watch or buy when you visit our sites or log in.||You, your browser, computer, or device||Personalization of your experience, Provide and improve the Services; provide advertisements||Channel Partners and marketing service Provider, web analytics providers, Advertising technology companies and advertisers|
YOUR CALIFORNIA PRIVACY RIGHTS
The CCPA/CPRA provides California residents (consumers) with specific rights regarding their personal information. If you are a resident of California you have the right to request what information we collect, use, and disclose. This includes the categories of personal information and the specific pieces of personal information. You may also request the sources of personal information collected about you, the purpose for collecting the personal information. You also have the right to request that we delete your information or to correct your information.
You have the right to opt-out of this sale of your personal information.
To do so, please contact us as described below or submit a request to us here. You can also opt-out of the sale of personal information that is automatically collected from our Sites by changing your preferences at any time by updating your ‘Cookies Settings’ available on our website.
We do not have actual knowledge that we sell any personal information of individuals under the age of 16.
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. CSS does not knowingly collect information from children. If you believe we have collected information about your child, you may also make a verifiable consumer request on behalf of your child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
The verifiable consumer request must:
Provide sufficient information that allows us to reasonably verify you are the person we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Notice of Financial Incentive and Right to Opt Out
While we do not assign a monetary value to the data that we collect, based on our reasonable estimate, the value received from the insights and the Program is reasonably equal to or greater than the value Crackle receives from the use of this information. To the extent that we provide programs that may be considered a financial incentive because the program is directly or reasonably related to the collection, deletion or retention of consumer personal information, the value is reasonably related to the overall value we receive from the personal information participants provide specific to the program minus the costs and expenses we incur in providing the program. Participation in our rewards program is voluntary and you can withdraw at any time. Please refer to our FAQs page to learn more about the rewards program.
You may opt out of the rewards program by going to the settings menu and toggling the button to read "opt-out". If a Participant opts-out of their Rewards Account, all of your data associated with your Rewards Account will be immediately and permanently deleted. Participants forfeit their Rewards Points and Sponsor will not be able to provide any customer service related to any previous transactions associated with their Rewards Account once a Participant has opted-out. If Participant elects to re-enroll in the Program after they have opted-out of their Rewards Account, they may do so, but will start with a zero Point balance. For more information about our Rewards Program, please see our FAQs.
CSS will make good faith efforts to make requested changes in CSS then-active databases as soon as practicable, but it is not always possible to completely change, remove or delete all of your information or public postings from CSS’ databases and residual and/or cached data may remain archived thereafter. Further, we reserve the right to retain data (a) as required by applicable law; and (b) for so long as reasonably necessary to fulfill the purposes for which the data is retained except to the extent prohibited by applicable law. To submit individual right’s requests that apply in your region, please click here.
|Received||Complied||Denied||Days to Complete|
|Right to Know||4||1||3||13|
|Right to Delete||7||5||2||8|
|Opt Out/Do Not Sell||16||9||7||9|
* Denied means that the request was not verifiable or was denied on other grounds.
In addition to a right to access, receive a copy, delete, and correct your data, the Virginia Consumer Data Protection Act (VCDPA), Consumers have the right to make a request to opt-out of: (1) targeted advertising; (2) the "sale" of personal data; and (3) profiling in furtherance of decisions that produce legal or similarly significant effects.
To do so, please contact us as described below or submit a request to us here. You can also opt-out of the sale of personal information that is automatically collected from our Sites by changing your preferences at any time by updating your ‘Cookies Settings’ available on our website or using the GPC.
Nevada residents have the right to make a request to opt out of the sale of certain "covered information" collected by operators of websites or online services.
To do so, please contact us as described below or submit a request to us here. You can also opt-out of the sale of personal information that is automatically collected from our Sites by changing your preferences at any time by updating your ‘Cookies Settings’ available on our website or using the .
To submit individual right’s requests that apply in your region, please click here.